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Case Studies > International
Case Studies |
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Opinionmeter International
Success Story with WEST LOTHIAN HEALTHCARE
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Sector: Health Care
Overview: West Lothian Healthcare NHS Trust is an integrated
Trust providing
primary (GP and Community) and secondary (hospital) care for the
population of West Lothian and part of West Edinburgh. They also
provide specialist services for the South-east of Scotland.
Problem: West Lothian were using hard copy questionnaires
either within the
clinic settings or posted to in-patients following their discharge
from hospital.
Solution: OPINIONMETER
One Doctor was not convinced that patients would complete the
Opinionmeter survey. He insisted that hard copies of the questionnaire
also available, as he did not believe Opinionmeter would be well
used. During the event only one hard copy of the questionnaire was
completed while the Opinionmeter was well utilized and provided
comprehensive reports
Specific Benefits
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No long-winded data entry of paper survey forms
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Fast, effective & automatic survey reporting
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Quicker results analysis
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Accurate statistical facts
Feedback: "They’re brilliant, it’s
amazing how simple life can be made with one piece of software…
they save an enormous amount of time… data entry is cut down
to almost nothing… and it saves trees!"
- Julie Cassidy
"The accuracy of interpreting information is just great…
visually they’re very good and very uniform… they’re
efficient and accurate… we can produce a report very quickly…
they’re very visual and very user friendly. Opinionmeter’s
meet our requirement to produce patient focus and public involvement
information."
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