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Assorted Applications

Customer Feedback for Assorted Applications – Guest, Event Surveys and More

Wherever people need to be surveyed, Opinionmeter is there. For the first time, many other organizations that typically weren’t asking for customer feedback or were using paper forms to survey customers and prospects are seeing the value of an automated, upgraded process for collecting data. Museum visitors, food service providers, even subway travelers are now being asked for their thoughts and opinions to improve the user experience and provide new ideas. With this new information, streaming in real-time from multiple touch points throughout the enterprise, organizations everywhere are seeing the benefits of hearing from customers and acting on their requests to improve product quality and service levels.   Whether you are a large or small company, have thousands of customers or a just a few, we can help you improve the relationship you have with your most important stakeholders. On a limited budget? Not a problem – Opinionmeter provides customer survey solutions for every budget. Guest, event and Museum feedback surveys have never been so easy.

Opinionmeter is currently serving the survey needs for the following organizations:

Food Service - Compass Group - Avenance - Cal Poly San Luis Obispo - Iowa State University Museums - Pacific Science Center - Pink Palace Museum - Smithsonian Park and Recreation - Batavia Park District - City of Little Rock - City of Oklahoma City Transportation – London Underground

What can Opinionmeter’s feedback tools provide you?

Real-time Feedback – now you have access to onsite customer feedback in real-time. You can even set up service alerts so onsite staff is notified when satisfaction levels drop below acceptable levels. Real-time Reporting – Run up to the moment reports on-demand or schedule automatic delivery of your customized reports, ensuring that appropriate personnel have timely access to actionable data. Multi-mode Data Collection – you have the flexibility of using any combination of data collection methods such as: PDAs, Tablets, Stand-alone Kiosks, Web, IVR or Paper. The same survey can run on all devices – great for Museum, park or mall guest feedback surveys. Flexibility – load multiple surveys on a variety of device types to carry out several different surveys; add as many questions as you need; add or change survey questions on the fly. Independent from your organization’s IT systems – no need for system integration or cabling. Opinionmeter’s SurveyManager can be delivered via our hosted service model or run on-site in your own environment.

Opinionmeter for guest and event feedback surveys is easy to use, cost effective and configurable for your specific needs.   Ready to get started? Register for your Live Web Demo or Free Trial today.   Align your company’s goals with customer feedback and see the positive impact on your organization now.