Opinionmeter's customer satisfaction market research tools enable you to capture real-time
'voice of the customer' feedback at the point-of-experience.
The SurveyManager, is a hosted feedback management platform providing everything you need to manage your onsite and online customer satisfaction survey programs. From survey design to interactive web reporting, all management tasks are accomplished through the SurveyManager’s intuitive interface. Through your hosted SurveyManager account, you can remotely monitor and manage all aspects of your customer satisfaction survey campaigns, whether they are deployed as online, handheld, smartphone or touch screen kiosk surveys.
The SurveyManager is simple and easy to use for all tasks related to your customer satisfaction surveys – whether for designing customer survey questionnaires, producing professional reports or remotely managing a variety of web-enabled mobile survey devices. The system automatically compiles the real-time data from your customer satisfaction surveys and effortlessly transforms them into actionable reports. Reports can be pulled manually or pushed on a scheduled basis. Because they are web-based, they can be viewed from any computer whether you are in your office, at home, or in the field.
Because the SurveyManager is web-hosted, there is nothing to download. No software to install. No maintenance. No administration. Just create your customer satisfaction surveys, deploy them to a range of interactive survey devices, or as an online survey and gather your real-time voice of the customer results!
To view a demonstration of the web-based SurveyManager, simply click on the following link: SurveyManager Demo or to schedule a live demo with an Opinionmeter representative, click on the Schedule a Demo button in the header at the top of this page.
SurveyManager Report Features
Standard Summary Reports
Where standard satisfaction responses are requested, across a number of questions, charts similar to this can be produced.
Customer satisfaction scores
Top box or top two box scores can be calculated based on question comparison or over time.
Automated Reporting templates
For more information about Automated Reporting templates, please click the link below.
Customize graphs & charts within reports
The Cross tabulation option also provides a series of filters. Data can be filtered by date, time or any particular answer. These filters can be used in combination.
Assessing Change Over Time – trend analysis
Historical data can be used to monitor the effectiveness of change programmes. The survey data will not only identify problem areas but also investigate whether operational changes have the desired impact.
Unlimited cross tabulation filtering
Cross tabulations can assist in assessing different buying patterns of customers.
Compare location performance to determine how each location is performing relative to the others.
Assessing Variations During a Day
A simple bar chart may show that the average levels of service are satisfactory.
Filtering: Segmenting customers
Filtering data allows the responses of different sectors of customer to be assessed. Ultimately this is powerful information, which highlights specific needs and concerns of sectors and sub sectors of customers.
Report Delivery
Manual report delivery – print, email or export
Scheduled report delivery - based on customer configuration
Export reports to – Excel, Word or PDF formats
Compile reports into – a slide-show presentation
Raw data – export
