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West Lothian Healthcare |
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Opinionmeter International Success Story with WEST LOTHIAN HEALTHCARE
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Sector: Health Care
Overview: WWest Lothian Healthcare NHS Trust is an integrated Trust providing primary (GP and Community) and secondary (hospital) care for the population of West Lothian and part of West Edinburgh. It also provides specialist services for the Southeastern area of Scotland.
Problem: West Lothian was using hard copy questionnaires to capture patient satisfaction survey feedback within the clinic settings or by mail to in-patients following their discharge from hospital.
Solution: OPINIONMETER
One Doctor was not convinced that patients would complete Opinionmeter’s interactive electronic healthcare satisfaction survey. He insisted that hard copies of the questionnaire also be available, as he did not believe Opinionmeter would be widely used. During the survey period, only one hard copy of the questionnaire was completed and returned while the Opinionmeter healthcare satisfaction survey was well utilized and provided comprehensive reports.
Specific Benefits
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No long-winded data entry of paper survey forms
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Fast, effective & automatic survey reporting
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Quicker results analysis
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Accurate statistical facts
Feedback: “They’re brilliant, it’s amazing how simple life can be made with one piece of software… they save an enormous amount of time… data entry is cut down to almost nothing… and it saves trees!”
- Julie Cassidy
“The accuracy of interpreting information is just great… visually they’re very good and very uniform… they’re efficient and accurate… we can produce a report very quickly… they’re very visual and very user friendly. Opinionmeter’s meet our requirement to produce patient focus and public involvement information.”
- Diane Loughlin
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Next Steps
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