Customer Satisfaction Survey Software!
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Finally, you can manage all your surveys in one place. Opinionmeter’s feedback management platform provides multiple methods for distributing surveys to your customer’s point-of-experience, whether they are onsite, online or both. From in-store surveying with survey kiosks, or intercept surveying through a variety of mobile research tools or online web surveys, Opinionmeter can manage your survey needs all from one survey management platform. Learn more>
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Featured Industry Solutions
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Opinionmeter is a world leader in providing real-time point-of-care patient satisfaction feedback and service recovery solutions for healthcare organizations of all sizes.
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Opinionmeter technology provides city, state and federal governments the ability to measure workforce and customer satisfaction levels across all public service programs simultaneously.
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Campuses are taking full advantage of Opinionmeter’s mobile feedback tools, from campus dining and student activities to student health and auxiliary services, with student satisfaction feedback surveys.
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Opinionmeter International, Ltd. is a leading provider of technology-based customer satisfaction feedback and market research survey software. With a range of customer service survey solutions we enable our clients to capture real-time ‘voice of the customer’ satisfaction feedback at the point-of-experience (the moment the customer experiences the product or service). For example, a healthcare survey may be offered to a patient on a mobile research device such as a PDA, smart phone, tablet or kiosk immediately following their doctor visit or at bedside for inpatient feedback.
All mobile research devices are web-enabled and remotely managed through the web-based SurveyManager application. While Opinionmeter’s survey software is incredibly powerful, it is also extremely easy to work with. As it is web-based, the SurveyManager automates the delivery of customized ’voice of the customer’ reports and provides real-time customer satisfaction survey feedback and service recovery alerts. Access to instantaneous feedback from your customer service surveys and other mobile research projects creates an unbeatable competitive advantage for any organization focused on continuous improvements and greater profitability. Opinionmeter’s technology makes the collection of market research surveys easier, quicker and more cost effective.
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All customer service surveys may be customized or edited on the fly, and professional reports generated and delivered in a variety of formats. All customer satisfaction survey feedback and market research reports may be fully customized and generated on-demand or scheduled for automatic delivery by email. SurveyManager’s powerful reporting tool provides the ability to segment ’voice of the customer’ data based on locations and sub-accounts, as well as generate rollup reports to compare customer satisfaction survey feedback activity across the entire enterprise.
Opinionmeter’s innovative technology-based approach offers you invaluable insight into your operations. Contact Opinionmeter now for your Free Trial today or Live Web Demo
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