(Vocus/PRWEB ) June 16, 2010 — The widespread use of handheld computing devices has spurred the migration of customer satisfaction survey programs into the hands of the researchers, making them more economical and easier to undertake……
(Vocus/PRWEB ) June 9, 2010 — Opinionmeter (www.opinionmeter.com) is a leading provider of advanced market research software tools designed to gather real-time market research surveys……
(Vocus/PRWEB ) May 27, 2010 — Opinionmeter is a leading provider of mobile research tools for measuring onsite customer satisfaction and conducting real-time market research. ……
May 11, 2010 – Opinionmeter.com is a leading provider of advanced tools for gathering and measuring customer satisfaction for many industries, including financial services and banking institutions……
San Leandro, CA / May 3, 2010 – Opinionmeter International, developer of award winning customer survey software tools, announced today the addition of mobile phone survey software to its ever expanding customer survey solutions…..
San Leandro, CA / February 16, 2010 – Opinionmeter International, developer of the award winning customer satisfaction survey system, announced today the introduction of real time digital dashboards to its comprehensive customer survey reporting tool…..
San Leandro, CA / November 16, 2009 – Opinionmeter International, developer of the award winning patient satisfaction survey system, announced today the release of their new web-based SurveyManager application v3.4….
San Leandro, CA / August 10, 2009 – Opinionmeter International, developer of the award winning patient satisfaction feedback system, announced today that they are collaborating with Metropolitan Hospital to help measure patient safety knowledge and experience….
Opinionmeter International announces the release of a Survey Kiosk buyer’s guide. The guide explains how survey kiosks enable companies to better understand the needs of their customers by capturing real-time in-store customer feedback….
San Leandro, CA / November 28, 2008 – Opinionmeter International, developer of the award winning customer satisfaction feedback system, has announced the selection of Elo Touchcomputers in assisting them with capturing real-time in-store customer feedback….
Opinionmeter’s touch screen survey devices collect real-time point-of-experience survey data, and transmit that data across the Internet to its web-based reporting tool known as the SurveyManager….
Opinionmeter International installs its touch screen patient satisfaction survey kiosks throughout the medical center and outpatient clinics…
Opinionmeter, Inc., a leading manufacturer of electronic customer satisfaction survey devices, has been named the “Exporter of the Year” by Commercial News USA…
Opinionmeter International, manufacturer of the leading customer satisfaction feedback system, has recently unveiled its next-generation Opinionmeter XL system…
Opinionmeter, recently held its annual international licensee summit in Coventry, United Kingdom…
Opinionmeter, active in over 100 military installations worldwide, has been awarded a GSA Multiple Award Schedule contract…
AFMC installs Opinionmeters throughout all Medical Treatment Facilitie..
The SurveyManager is a web-based survey management solution…
“Your Opinion Counts”
Opinionmeter receives the prestigious President’s “E” Award for excellence in exporting
Opinionmeter is selected as one of BAYTRADE’S top 50 innovative exporters
Lawyers Sound Off in New York State Bar Opinionmeter Poll
Provides Instant On-Site Customer Feedback
Hand Held Opinionmeter Jr. for Intercept Surveying
Instant Onsite Customer Feedback Device
Intuitive Handheld Survey Software Simplifies Customer Satisfaction Programs
While customer satisfaction programs used to be written, programmed and delivered exclusively by large consulting firms, now organizations have the option to take more control and do more of it themselves.
(Vocus/PRWEB ) June 16, 2010 — The widespread use of handheld computing devices has spurred the migration of customer satisfaction survey programs into the hands of the researchers, making them more economical and easier to undertake. While customer satisfaction programs used to be written, programmed and delivered exclusively by large consulting firms, now organizations have the option to take more control and do more of it themselves.
 Mobile Research Tool
Developing a successful customer satisfaction survey using handheld survey software is as easy as 1-2-3. For example, Opinionmeter (www.opinionmeter.com), one of the industry’s best-known and most experienced market research technology companies, provides the hosted SurveyManager, a web-based customer satisfaction survey application that allows researchers to design and publish their surveys to a variety of handheld survey tools.
SurveyManager’s intuitive interface allows you to harness Opinionmeter’s handheld survey software to develop questions, deploy audience-segmented surveys and monitor active customer satisfaction campaigns online in real-time, from any browser. Using pre-written questions from Opinionmeter’s extensive resource libraries, you can quickly develop your company’s mobile survey tool and download it to one or more handheld survey devices provided by Opinionmeter. Alternatively, you can write your own questions, change them mid-campaign, and add or delete questions with immediate deployment to the next group of respondents. In addition, Opinionmeter offers freestanding survey kiosks and online Web surveys if these devices and methodologies make more sense than a mobile survey device for your target audience and your organization.
Handheld survey software is adaptable and flexible, allowing you to take full advantage of the mobile survey device features on which the survey is deployed. PDAs, including those supported by Windows Mobile and Apple’s iTouch, have a color touch screens for easy respondent entry. Mobile tablets, another type of handheld survey device, offer you the option to program multimedia content (images, sound or video) or skip patterns easily for greater comprehension and improved responsiveness. Another delivery method for mobile survey software lets you develop your survey and distribute it to your customers’ mobile telephones. The latest mobile survey tool has the added benefit of creating an interactive feedback community complete with personalized messages to all your customers at the same time.
Opinionmeter stakes their reputation on the fact that customers are anxious to provide feedback and connect with the companies with which they do business. Therefore, Opinionmeter has perfected the concept of capturing customer satisfaction feedback at the customer’s point-of-experience. Their 40 years of market research experience have proven repeatedly that automating the process of capturing customer feedback at the point of contact results in honest, spontaneous, unfiltered responses.
Discover the power of mobile survey feedback and see the positive impact on your organization today. For more information about Opinionmeter’s easy-to-program handheld survey software and their portfolio of handheld survey tools and client services, please visit www.opinionmeter.com today.
Opinionmeter Offers Bank Customer Satisfaction Survey Devices for Capturing Spontaneous In-Store Feedback
The feedback management platform from Opinionmeter allows businesses to capture real-time feedback from their customers while the customer is experiencing their products or services. Opinionmeter refers to this moment in time as the Point-of-Experience (POE). POE data offers the freshest and most vibrant customer feedback possible.
(Vocus/PRWEB ) May 27, 2010 — Opinionmeter is a leading provider of mobile research tools for measuring onsite customer satisfaction and conducting real-time market research. The company provides a wide range of interactive devices that allow the clients to capture the real-time ‘voice of the customer’ satisfaction feedback at the point-of-experience, i.e., at the time the customer experiences the product or service. The exclusive range of the firm’s customer satisfaction feedback survey devices includes touch screen, handheld PDA, mobile, paper, web, and touch screen kiosk devices that make the collection of customer satisfaction survey feedback and market research easier, quicker and more cost-effective. Opinionmeter provides efficient tools for various fields including healthcare, government, financial, education, general workforce and more. The bank customer satisfaction survey devices offered by the company are extremely helpful to banks in enhancing their service levels to gain complete customer satisfaction and greater market share.
Due to low economic confidence among people, these devices have become a necessity. With the help of bank satisfaction survey devices of Opinionmeter, the banks are able to collect customer feedback and measure their satisfaction levels, then provide them with improved services to increase their level of satisfaction, retain the customer’s loyalty and business. By conducting bank satisfaction surveys using Opinionmeter’s portable devices, banks enjoy benefits including real-time feedback, real-time reporting, increased flexibility, multi-mode data collection and many others. These tools also enable the banks to respond to the current tough economic challenges in a productive and effective way and also help them to keep their customers informed. These surveys also help the banks to expand their customer base while retaining existing customers by providing them with more and improved options.
About Opinionmeter
Opinionmeter, founded by Bob Strickland, has been providing a wide range of interactive devices for carrying out customer satisfaction surveys and market research for over 40 years. The company offers automated and real-time software solutions that are run online or on various hardware systems. The portable survey devices offered by the company make the collection of customer satisfaction survey feedback and market research easy and quick. The company’s devices are highly cost-effective and they are designed primarily to provide insight into consumers’ subjective attitudes, evaluations and decision-making processes at the point-of-experience. For more information, please visit www.opinionmeter.com
Opinionmeter Provides Its Clients with the Latest Market Research Software Tools
Opinionmeter’s “Author once, Distribute anywhere” model is unique among survey software tools, allowing researchers to manage multi-mode survey campaigns all from one convenient place.
(Vocus/PRWEB ) June 9, 2010 — Opinionmeter (www.opinionmeter.com) is a leading provider of advanced market research software tools designed to gather real-time market research surveys. Opinionmeter’s “Author once, Distribute anywhere” model is unique among survey software tools, allowing researchers to manage multi-mode survey campaigns all from one convenient place. The company offers a number of innovative interactive devices that allow its clients to capture real-time voice of the customer satisfaction feedback at the point-of-experience, i.e., at the time the customer experiences the product or service. In addition to onsite solutions, Opinionmeter also enables its clients to manage their online market research survey campaigns. Online market research surveys are used primarily for website, employee, customer satisfaction and customer service feedback campaigns.
 In-store Survey Kiosk
A veteran of the market research industry with more than 40 years of experience, Opinionmeter has worked with countless companies worldwide in a broad spectrum of business sectors including retail, healthcare, financial services, entertainment, leisure, transportation, education, conferences & trade shows, government and many more. Opinionmeter’s technology-leading market research software tools serve a wide range of market research survey applications such as in-store research, mobile research, patient service-recovery, public opinion polling, customer satisfaction surveys, online marketing research surveys, and customer loyalty research.
By providing its clients with the latest in market research software tools, Opinionmeter puts the control of market research surveys in the client’s own hands. The SurveyManager, Opinionmeter’s web-based market research survey software, provides clients access to everything they need to manage onsite as well as online market research surveys. From market research survey design, to remote device management to extensive professional reporting, all management tasks are accomplished easily through SurveyManager’s easy-to-learn user interface.
From their SurveyManager account, a client may monitor and manage all aspects of their market research survey campaigns whether they are deployed as online market research surveys, on mobile survey devices deployed in the field or in-store touch screen kiosks. The system automatically compiles the real-time data from active market research surveys and effortlessly transforms them into actionable reports. Customized and standard reports may be pulled manually or pushed on a scheduled basis. Since Opinionmeter’s market research software tool is web-based, active surveys and reports may be viewed from any browser at any time.
Opinionmeter’s philosophy for the past 40 years has remained steadfast even as the technology employed has evolved over time by implementing new devices and platforms for conducting market research surveys. Capture the best understanding of a consumer’s thinking and satisfaction regarding a product or business at the point-of-experience – the place of their purchase decision or their experience with the business. Opinionmeter’s range of interactive survey technology allows its clients to capture consumer survey insights with the efficiency of high-tech market research software tools regardless of where the service or experience occurs – at a physical location or on the Internet.
For more information about Opinionmeter’s cost-effective advanced survey technology, please visit www.opinionmeter.com today
Opinionmeter Offers Innovative Devices for Banking Surveys
Opinionmeter.com is a leading provider of advanced tools for gathering and measuring customer satisfaction for many industries, including financial services and banking institutions. Opinionmeter offers an innovative array of survey tools for industries such as retail, healthcare, government, financial, education, general workforce and many more. The company’s mobile survey devices allow its clients to capture the real-time voice of the customer feedback at the point-of-experience, meaning at the time and place where the customer experiences the banking product or service.
The firm’s primary customer satisfaction feedback survey tools include handheld PDAs, mobile phone, tablet PC’s, online web, and touch screen kiosks that streamline the collection of customer satisfaction surveys, feedback and market research data. Using portable electronic devices makes it easier, quicker and more cost-effective than older passive methods that rely on customers to complete and mail a paper form, sometimes weeks after their experience.
Specifically within the financial services arena, the tools offered by Opinionmeter for banking surveys have proven invaluable to banks and other financial institutions by enhancing their service levels, introducing new products to increase customer satisfaction, improving retention rates, and boosting market share in a very competitive industry.
Increasing the frequency of banking surveys and the use of electronic data capturing devices has become a necessity because of the competitiveness in the financial services industry. With the help of Opinionmeter’s banking customer satisfaction surveys, financial institutions are discovering improved response rates and overall communication with their customers. Opinionmeter technology provides not only captures banking satisfaction measurement data but also provides real-time analysis of customer motivations, perceptions and expectations. The banks are then able to deliver the right services in the desired manner to their target markets, increasing overall satisfaction levels, retaining business, building long-term loyalty, generating greater brand awareness and attracting new business.
By conducting a series of bank satisfaction surveys, using Opinionmeter’s wide-range of interactive survey solutions, banks benefit from real-time, multimode data collection providing instant voice of the customer feedback when and where the transaction occurs.. In addition, Opinionmeter’s SurveyManager provides everything a client needs to manage customer satisfaction feedback programs from survey design and remote survey monitoring through its sophisticated data analysis reporting module. Reports can be viewed on-demand, scheduled for automatic delivery, or exported in a variety of popular formats including PowerPoint, Excel, Word, PDF or Web.
About Opinionmeter
Opinionmeter, founded by Bob Strickland, has been providing a wide range of survey tools and interactive devices for conducting customer satisfaction surveys and market research for more than 40 years. The company offers a wide range of interactive customer satisfaction feedback survey devices that provide real-time customer satisfaction from the customer’s point-of-experience. All survey equipment is managed remotely through the web-based SurveyManager – a hosted application solution. The portable survey devices offered by Opinionmeter streamline and simplify the collection of customer satisfaction survey feedback and market research for both customers and clients. The company’s research results provide invaluable insight into consumers’ subjective attitudes, perceptions, evaluations and decision-making processes at the point-of-experience. For more information about Opinionmeter’s banking surveys and customer feedback solutions for other industries, please visit www.opinionmeter.com today.
Opinionmeter introduces real-time Digital Dashboards to its Comprehensive Customer Survey Reporting Tool
San Leandro, CA / February 16, 2010 – Opinionmeter International, developer of the award winning customer satisfaction survey system, announced today the introduction of real time digital dashboards to its comprehensive customer survey reporting tool.
Real-time Interactive Dashboards Building upon its extensive reporting capabilities, Opinionmeter has introduced real time interactive dashboards to its SurveyManager application – a comprehensive customer survey reporting tool. Digital dashboards provide organizations with valuable real time insight into their customer feedback data. Using the SurveyManager’s extensive analytics and intuitive charting tools, Opinionmeter’s dashboard design allows users to create customized dashboard gadgets. These gadgets are then placed within the dashboard layout with drag and drop simplicity. Enterprise accounts with tiered sub-accounts have drill-down and roll-up capabilities and all charts have mouse-over and click-through interactivity to instantly access underlying data.
“With the addition of real-time dashboards, we’re able to leverage the SurveyManager’s extensive reporting capabilities. Now customers can drag and drop various reports into their dashboard and easily maintain a holistic view of their organization’s feedback touch points at a glance in real-time” explains Morgan Strickland, CEO of Opinionmeter International. “Our solution delivers fresh, real-time customer satisfaction feedback to organizations, allowing them to improve their customers’ experiences, sometimes immediately.”
Opinionmeter’s survey software is helping organizations of all sizes gather real-time point of-service customer satisfaction feedback. Opinionmeter’s solutions are widely used in a variety of industries, including healthcare, retail, food service, financial services, the public sector and higher education. They have licensees and equipment in use in countries throughout the world. They are committed to helping organizations gain valuable real-time point-of-experience feedback from their customers.
About Opinionmeter Opinionmeter International is a leading provider of technology-based customer satisfaction market research tools, with an emphasis on customer satisfaction surveys. With a range of interactive survey devices, Opinionmeter enables its clients to capture real-time ‘voice of the customer’ feedback at the point-of-experience (the moment the customer experiences the product or service). Built on the Windows platform, Opinionmeter can deploy its system onto a wide range of devices (including mobile phones, handheld PDA’s, tablet PC’s and survey kiosk devices), providing maximum flexibility and device independence.
More information, including an online web-demo and Guided Product Tour are available at www.opinionmeter.com
Media Contact:
Morgan Strickland
Opinionmeter International
510-352-4943, x101
morgan@opinionmeter.com
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Opinionmeter releases new HIPPA compliant SurveyManager for its Healthcare Customer’s Patient Satisfaction Surveys
San Leandro, CA / November 16, 2009 – Opinionmeter International, developer of the award winning patient satisfaction survey system, announced today the release of their new web-based SurveyManager application v3.4. Through collaboration with its healthcare customers, Opinionmeter has introduced enhancements ranging from advanced multi-lingual reporting filters to information pages enabling real-time prompts during training quizzes along with additional HIPPA compliant requirements.
Real-time Patient Satisfaction Feedback
Opinionmeter’s survey software is helping healthcare organizations of all sizes gather real-time point-of-care patient satisfaction feedback. Opinionmeter’s clients range from small networks of community clinics to medical groups, hospitals and HMOs.
“The Opinionmeter is one of the best investments we have made to assess patient satisfaction. I continue to be amazed by the system’s functionality as well as the support staff at Opinionmeter! This system ensures we have a reliable tool for service evaluation.” Said Eileen Lawson, CBAPP Director, Planned Parenthood Mohawk Hudson
In addition to capturing patient satisfaction surveys, healthcare organizations are also using Opinionmeter’s survey software to administer staff and patient safety training and education.
Opinionmeter’s solutions are widely used in a variety of industries, including healthcare, retail, food service, financial services, the public sector and higher education. They have licensees and equipment in use in countries throughout the world. They are committed to helping organizations gain valuable real-time point-of-experience feedback from their customers.
“We’re focused on capturing the pulse of the customer before they leave the store, the clinic or the museum,” explains Strickland, CEO of Opinionmeter International. “Our solution delivers fresh, real-time customer satisfaction feedback to organizations, allowing them to improve their customers’ experiences, sometimes immediately.”
About Opinionmeter
Opinionmeter International is a leading provider of technology-based customer satisfaction market research tools, with an emphasis on healthcare customer satisfaction surveys. With a range of interactive survey devices, Opinionmeter enables its clients to capture real-time ‘voice of the customer’ feedback at the point-of-experience (the moment the customer experiences the product or service). Built on the Windows platform, Opinionmeter can deploy its system onto a wide range of devices (including handheld, tablet and survey kiosk devices), providing maximum flexibility and device independence.
More information, including an online web-demo and Guided Product Tour are available at www.opinionmeter.com
Media Contact:
Morgan Strickland
Opinionmeter International
510-352-4943, x101
morgan@opinionmeter.com
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Metropolitan Hospital using Opinionmeter Survey Technology for Patient Safety Training Initiatives
San Leandro, CA / August 10, 2009 – Opinionmeter International, developer of the award winning patient satisfaction feedback system, announced today that they are collaborating with Metropolitan Hospital to help measure patient safety knowledge and experience. Opinionmeter’s healthcare survey technologies are helping hospitals educate patients and staff on important patient safety goals. For example, Metropolitan hospital is utilizing Opinionmeter’s touch screen tablets and survey kiosks to administer staff training – quizzing staff members on their knowledge of the Joint Commission’s National Patient Safety Goals (NPSGs).
The purpose of the Joint Commission’s National Patient Safety Goals is to promote improvements in patient safety, which would include improving the accuracy of patient identification, the effectiveness of communication among caregivers and the safety of using medications. In addition, they seek to reduce the risk of health care-associated infections, encourage patients’ active involvement in their own care as a patient safety strategy and improve recognition and response to changes in patient’s condition.
“The Joint Commission has made patient involvement a priority by including the issue in its National Patient Safety Goals. We strongly believe in doing whatever we can to educate the patient and to involve them in their medical care. The Opinionmeter technology allows us to do this. For example, we are offering our patients in the anticoagulation clinic an opportunity to interact with the Opinionmeter survey kiosk just before they enter the exam room to meet with their provider. The technology prompts the patient with a few key questions: “What do I do if I bleed?” “What kinds of foods can I eat while I’m on this medication”? Our findings indicate that when patients enter the exam room, they are asking the same questions prompted by Opinionmeter 71% of time. Before this, the patient was not asking these questions. We are delighted with these findings from our patient surveys and we are expanding its inclusion to other areas, “ said Irene Quinones, Associate Director, Patient Safety and Cultural Competency, Metropolitan Hospital
Real-time Point-of-Care Feedback
In addition to administering patient safety training and education, Metropolitan Hospital is also using Opinionmeter to capture real-time patient feedback about the provider experience from outpatient clinics.
Opinionmeter’s solutions are used in a variety of industries, including healthcare, financial services, the public sector and higher education. They have licensees and equipment in use in countries throughout the world. They are committed to helping organizations gain valuable real-time point-of-experience feedback from their customers.
“We’re focused on capturing the pulse of the customer before they leave the store, the clinic or the museum,” explains Strickland, CEO of Opinionmeter International. “Our solution delivers fresh, real-time feedback to organizations, allowing them to improve their customers’ experiences, sometimes immediately. We’re excited to be collaborating with Metropolitan Hospital in adapting our real-time patient feedback technologies to provide additional patient safety and staff training solutions.”
About Opinionmeter
Opinionmeter International is a leading provider of technology-based customer satisfaction market research tools. With a range of interactive survey devices, Opinionmeter enables its clients to capture real-time ‘voice of the customer’ satisfaction feedback at the point-of-experience (the moment the customer experiences the product or service). Built on the Windows platform, Opinionmeter can deploy its system onto a wide range of devices (including handheld, tablet and survey kiosk devices), providing maximum flexibility and device independence. More information, including an online web-demo and Guided Product Tour are available at www.opinionmeter.com
About Metropolitan Hospital
etropolitan Hospital is a full-service, acute care hospital emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan prides itself on delivering culturally-sensitive medical care to the diverse neighborhoods of northern Manhattan. Metropolitan Hospital Center, along with other HHC hospitals, received high quality ratings from the NYSDOH comparing key quality measures and treatments for specific conditions in hospitals statewide.
Media Contact:
Morgan Strickland
Opinionmeter International
510-352-4943, x101
morgan@opinionmeter.com
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Guide for Using Survey Kiosks for Instant Customer Feedback Sponsored by Opinionmeter
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Opinionmeter International announces the release of a Survey Kiosk buyer’s guide. The guide explains how survey kiosks enable companies to better understand the needs of their customers by capturing real-time in-store customer feedback.
San Leandro, CA (PRWEB) January 5, 2009 — Opinionmeter International, developer of the award winning customer satisfaction feedback system, recently sponsored the publication of “Gain Valuable Information at the Point of Experience — Survey Thy Customer”. The guide explains how survey kiosks enable companies to better understand the needs of their customers to build loyalty and retention. The guide was published by KioskMarketplace.com, the leading daily news and information portal covering the kiosk and self-service-technologies industry.
“Gathering customer feedback as close as possible to the time the customer experiences the product or service is essential. Combine this with Opinionmeter’s ability to deliver that feedback in real-time and you have an extremely powerful management tool for achieving customer service goals and loyalty,” said Morgan Strickland, CEO of Opinionmeter International. ‘We were pleased to be a part of this comprehensive publication.”
The guide details the benefits of deploying a real-time, point-of-experience survey kiosk and offers best practices gleaned from real-world implementations. It also explores the history of survey kiosks, discusses how they work and shows how electronic customer satisfaction feedback surveys can better engage customers and improve customer loyalty and retention.
In addition, the guide includes an overview of available survey systems on the market, their relative costs, and popular added-value features to consider. It also offers guidelines for writing an effective customer survey and tips for maintaining a healthy response rate.
“Especially in dire economic times, using real-time survey kiosks makes tremendous sense because you capture customer data at the experience, feed it into your number-crunching application and see and react to the information immediately,” Francie Mendelsohn said in the publication’s introduction. Mendelsohn is president of Summit Research Associates, an international consulting firm devoted to kiosks.
Opinionmeter’s solutions are used in various industries, including healthcare, financial services, the public sector and higher education. They have licensees and equipment in use in countries throughout the world. They are committed to helping organizations gain valuable feedback from their customers.
“We’re focused on capturing the pulse of the customer before they leave the store, the clinic or the museum,” explains Strickland. “Our solution delivers fresh, real-time feedback to organizations, allowing them to improve their customers’ experiences, sometimes immediately. This new guide from KioskMarketplace.com explains this concept in great detail.”
To download “Gain Valuable Information at the Point of Experience — Survey Thy Customer,” visit KioskMarketplace.com, or click the following link: Survey Kiosk Buyer’s Guide
About Opinionmeter
Opinionmeter International is a leading provider of technology-based customer satisfaction market research tools. With a range of interactive survey devices Opinionmeter enables its clients to capture real-time ‘voice of the customer’ satisfaction feedback at the point-of-experience (the moment the customer experiences the product or service). Built on the Windows platform, Opinionmeter can deploy its system onto a wide range of devices (including handheld, tablet and survey kiosk devices), providing maximum flexibility and device independence. More information, including an online web-demo and Guided Product Tour are available at www.opinionmeter.com
Media Contact:
Morgan Strickland
Opinionmeter International
510-352-4943, x101
About Kiosk Markeplace
Kiosk Marketplace, owned and operated by Louisville, Ky.-based NetWorld Alliance, is the world’s largest online provider of information about and for the kiosk and self-service-technology industries. The content, which is updated every business day and read by business and industry professionals throughout the world, is free.
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Opinionmeter Selects Elo Touchcomputers to Capture Real-Time In-Store Customer Feedback
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San Leandro, CA / November 28, 2008 – Opinionmeter International, developer of the award winning customer satisfaction feedback system, has announced the selection of Elo Touchcomputers in assisting them with capturing real-time in-store customer feedback. The company’s devices use Elo TouchSystems touchcomputers and touchmonitors to deliver state-of-the-art electronic customer satisfaction feedback surveys.
Opinionmeter International Ltd. is transforming traditional market research methods with interactive, low cost, web-enabled survey devices, called Opinionmeters, that capture customer satisfaction feedback at the “point-of-experience.” By better understanding customers’ experiences, companies everywhere can improve customer satisfaction and loyalty. Traditional methods for collecting this data have included using interviews, focus groups, paper-based surveys and mystery shoppers, all of which can be cost prohibitive for companies and time intensive for customers.”
We get the pulse of the customer before they leave the store, the clinic or the museum,” explains Morgan Strickland, CEO of Opinionmeter International. “Our solution delivers fresh, real-time feedback to organizations, allowing them to improve their customers’ experiences, sometimes immediately. We are thrilled to be working with Elo Touchcomputers on improving the product experience for our customers.”
Elo TouchSystems touchcomputers and touchmonitors have the flexibility to be mounted in numerous ways, and now constitute all of Opinionmeter’s tabletop, wall-mounted and kiosk solu- tions. Many currently use IntelliTouch surface wave technology, although Opinionmeter is migrating to Acoustic Pulse Recognition (APR) technology to take advantage of its ability to detect stylus or finger touches.
Opinionmeter’s SurveyManager application allows customers to easily and quickly develop surveys, and remotely monitor and manage all related activity. The application provides timely access to actionable data, reduces staff time and error, and enables the creation of dynamic electronic customer satisfaction feedback surveys, alerts and customized reports. “
What I value most is Elo TouchSystems’ rock-solid products,” said Strickland. “They’re intuitive, durable and reliable. Elo is a great fit for our business model because it is a watertight solution. We haven’t had a single touchmonitor or touch technology issue. That frees us to focus on our core competency, which is delivering great customer feedback technology tools.”
The devices have many practical features including ports that are hidden from public view, adjustable-height stands and lockable controls to prevent unit tampering-and their off-the-shelf capability. When the systems are not in use, digital signage, including multimedia presentations, are often displayed to catch the public’s eye and to provide an additional marketing venue.
“Customers can take the Elo TouchSystems product out of the box, plug it in and see the Opinionmeter survey pop up on the screen, it’s that easy. Customers can generate dynamic surveys enhanced with multimedia and can handle skip patterns in survey responses,” says Strickland. All of that is transparently and beautifully displayed through the Elo TouchSystems touchscreens. In addition, survey respondents who have never seen the device intuitively understand how to use it.”
Opinionmeter’s solutions are used in various industries, including healthcare, financial services, the public sector and higher education. They have licensees and equipment in use in countries throughout the world. More information, an online SurveyManager demo and a Flash Tour are available at www.opinionmeter.com
About Opinionmeter
Opinionmeter International is a leading provider of technology-based customer satisfaction market research tools. With a range of interactive survey devices Opinionmeter enables its clients to capture real-time ‘voice of the customer’ satisfaction feedback at the point-of-experience (the moment the customer experiences the product or service). Built on the Windows platform, Opinionmeter can deploy its system onto a wide range of devices (including handheld, tablet and survey kiosk devices), providing maximum flexibility and device independence. More information, including an online SurveyManager web-demo and Guided Product Tour are available at www.opinionmeter.com
Media Contact:
Morgan Strickland
Opinionmeter International
510-352-4943, x101
morgan@opinionmeter.com
About Tyco Electronics
Tyco Electronics Ltd. is a leading global provider of engineered electronic components, network solutions, undersea telecommunication systems and wireless systems, with 2008 sales of $14.8 billion to customers in more than 150 countries. We design, manufacture and market products for customers in industries from automotive, appliance and aerospace and defense to telecommunications, computers and consumer electronics. With nearly 8,000 engineers and worldwide manufacturing, sales and customer service capabilities, Tyco Electronics’ commitment is our customers’ advantage. More information on Tyco Electronics can be found at http://www.tycoelectronics.com/. 
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Opinionmeter Introduces Multimedia Surveys and Digital Signage with its latest Touch Screen Survey Kiosks
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San Leandro, California, September 10, 2008 Opinionmeter International, developer of the award winning customer satisfaction feedback system, has released a major upgrade to their web-based SurveyManager application, enabling customers to include multimedia content within their survey’s questions and responses. The SurveyManager remotely manages a wide-range of web-enabled touch screen survey devices, providing real-time point-of-experience customer feedback.This enhancement provides clients the option of including video, sound and image content within their survey questionnaire. Additionally, clients can run multimedia presentations and digital signage on their touch screen Opinionmeters during idle time between surveys.This multimedia enhancement is available with most TouchPoint Opinionmeters, including the TouchPoint kiosk, Tablet and Handheld models. Opinionmeter’s touch screen survey devices collect real-time point-of-experience survey data, and transmit that data across the Internet to its web-based reporting tool known as the SurveyManager. The SurveyManager automates the entire real-time survey process -formulating the questions, deploying the survey, aggregating the data, and reporting analyzed results. The Opinionmeter System gathers large amounts of customer feedback instantly from the point-of-experience, analyzes it, and transforms that data into information it delivers to any authorized person anywhere in the world for meaningful actions. The system is quickly implemented, easy, convenient, and economical to use. The result is immediate, providing spontaneous data that is not aged or dated — it is ripe for meaningful business action, or for timely response to a just occurring negative action, such as poor service.
About Opinionmeter
Opinionmeter International is a leading provider of technology-based customer satisfaction market research tools. With a range of interactive survey devices Opinionmeter enables its clients to capture real-time ‘voice of the customer’ satisfaction feedback at the point-of-experience (the moment the customer experiences the product or service). Built on the Windows platform, Opinionmeter can deploy its system onto a wide range of devices (including handheld, tablet and survey kiosk devices), providing maximum flexibility and device independence. More information, including an online SurveyManager web-demo and Guided Product Tour are available at www.opinionmeter.com
Media Contact:
Morgan Strickland
Opinionmeter International
510-352-4943, x101
morgan@opinionmeter.com
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Opinionmeter International named “Exporter of the Year”
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Womack Army Medical Center to provide Real-Time PatientSatisfaction Feedback System
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San Leandro, California, March 20, 2008 Opinionmeter International, manufacturer of the award winning customer satisfaction feedback system, has been selected by Womack Army Medical Center (WAMC) to install its touch screen patient satisfaction survey kiosks throughout the medical center and outpatient clinics – handheld survey devices are used by nursing staff to capture inpatient feedback. The Opinionmeter survey system includes a range of web-enabled touch screen devices providing the customer relations division at WAMC with real-time point-of-care patient feedback.
Opinionmeter’s new touch screen survey devices (including handheld, tablet and survey kiosk configurations) collect real-time point-of-care survey data, and transmit that data across the Internet to its web-based reporting tool known as the SurveyManager. The SurveyManager automates the entire real-time survey process -formulating the questions, deploying the survey, aggregating the data, and reporting analyzed results.
Frieda Huddleston, Chief of the Customer Relations Division of WAMC, at Fort Bragg has successfully utilized Opinionmeter survey systems to implement inpatient and outpatient satisfaction feedback campaigns, including the use of CAPHS and SHEP surveys. Now, with the help of Opinionmeter, WAMC will be able to automate the entire survey process and benefit from real-time actionable feedback instead of waiting weeks, sometimes months for survey results.
The Opinionmeter System gathers large amounts of patient feedback instantly from the point-of-care, analyzes it, and transforms that data into information it delivers to any authorized person anywhere in the world for meaningful actions. The system is quickly implemented, easy, convenient, and economical to use. The result is immediate, providing spontaneous data that is not aged or dated — it is ripe for meaningful business action, or for timely response to a just occurring negative action, such as poor service.
About Opinionmeter
Opinionmeter International is a leading provider of technology-based customer satisfaction market research tools. With a range of interactive survey devices Opinionmeter enables its clients to capture real-time ‘voice of the customer’ satisfaction feedback at the point-of-experience (the moment the customer experiences the product or service). Built on the Windows platform, Opinionmeter can deploy its system onto a wide range of devices (including handheld, tablet and survey kiosk devices), providing maximum flexibility and device independence. More information, including an online SurveyManager web-demo and Guided Product Tour are available at www.opinionmeter.com
Media Contact:
Morgan Strickland
Opinionmeter International
510-352-4943, x101
morgan@opinionmeter.com
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Opinionmeter International named “Exporter of the Year”
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San Leandro , California , September 19, 2005 – Opinionmeter International, a leading manufacturer of electronic customer satisfaction survey devices, has been named the “Exporter of the Year” by Commercial News USA. Commercial News USA is the official United States Department of Commerce showcase for American-made products and services.
The catalog-style magazine is designed to help American companies promote products and services to buyers in more than 145 countries–at a fraction of the cost of other advertising options. Each issue reaches an estimated 400,000 readers worldwide.
A crucial feature of Opinionmeter International’s sales strategy includes exporting to its growing network of exclusive licensees (now covering 11 countries). The Opinionmeter automates the process of collecting and reporting customer satisfaction feedback at the customer’s point-of-experience. Opinionmeter’s unique customer feedback survey device and web-based SurveyManager application provide an automated and scalable solution for capturing real-time onsite customer feedback from business lobbies. The web-based SurveyManager remotely manages the survey terminals anywhere in the world (handheld and mini-kiosk models available). This technology provides Opinionmeter’s international licensees with the flexibility of offering a self-service or full-service model to their customers.
The Opinionmeter System gathers large amounts of “primary response data” from wherever the experience occurs, analyzes it, and transforms that data into information it delivers to any authorized person anywhere in the world for meaningful actions. The system is quickly implemented, easy, convenient, and economical to use. The result is immediate, spontaneous data that is not aged or dated – it is ripe for meaningful business action, or for timely response to a just occurring negative action, such as bad service.
Built on the WinCE platform, The Opinionmeter system provides maximum application and connectivity flexibility. In addition to the Opinionmeter’s proprietary mini-kiosk, the Opinionmeter application can also run on other WinCE and Pocket PC devices, for maximum device independence. The Opinionmeter is fully integrated with the web-based SurveyManager application. For access to a real-time SurveyManager demo and Flash Tour, please visit www.opinionmeter.com
Opinionmeter International is currently seeking licensee candidates for remaining territories worldwide.
Media Contact:
Morgan Strickland
Opinionmeter International, Ltd.
510-352-4943
morgan@opinionmeter.com
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Press Release Source: Opinionmeter International
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Opinionmeter Releases Real-Time Survey System for Health Care IndustryThursday August 18, 5:54 pm ET
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SAN LEANDRO, CA–(MARKET WIRE)–Aug 18, 2005 — Opinionmeter International, manufacturer of the leading customer satisfaction feedback system, has recently unveiled its next-generation Opinionmeter XL system (handheld and mini-kiosk models) and web-based SurveyManager application. With their focus squarely on assisting health care facilities and administrators to meet the requirements of mandated reporting (JCHAO, HIPAA), the company introduced a turnkey collection of hardware and software to address those industry-specific needs.
The new portable battery-powered Opinionmeter XL collects onsite Point-of-Experience survey data, and transmits that data across the Internet to its web-based reporting tool known as the SurveyManager. The SurveyManager automates the complete self-service real-time survey process — formulating the questions, deploying the survey, aggregating the data, and reporting analyzed results.
John Maio, manager of diagnostic imaging, Kaiser Permanente Hospital, Oakland, Calif., has used Opinionmeters to gather patient satisfaction of information also for employee surveys. Placing the survey machines in the waiting areas of various departments, Maio has collected patient responses to brief questionnaires about their just-completed visit. “When I saw the Opinionmeter demonstrated, it occurred to me that I could get rich data at the point of service, as opposed to data from a questionnaire that is mailed out to people a long time after their interaction with hospital staff,” Maio says.
This Opinionmeter System gathers large amounts of “primary response data” from wherever the experience occurs, analyzes it, and transforms that data into information it delivers to any authorized person anywhere in the world for meaningful actions. The system is quickly implemented, easy, convenient, and economical to use. The result is immediate, spontaneous data that is not aged or dated — it is ripe for meaningful business action, or for timely response to a just occurring negative action, such as bad service.
Built on the WinCE platform, The Opinionmeter XL system provides maximum application and connectivity flexibility. In addition to the Opinionmeter’s proprietary mini-kiosk, the Opinionmeter application can also run on other WinCE and Pocket PC devices, for maximum device independence. The Opinionmeter XL is fully integrated with the web-based SurveyManager application. Recently selected as “Exporter of the Year” by Commercial News USA, Opinionmeter has licensees and equipment in use in countries throughout the world. More information, an online SurveyManager demo and a Flash Tour are available at www.opinionmeter.com
Media Contact:
Morgan Strickland
Opinionmeter International, Ltd.
510-352-4943
Email Contact:morgan@opinionmeter.com
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Opinionmeter’s Licensee Network2004 Global Summit
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December 11, 2004
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For Immediate Release:
San Leandro, California, December 11, 2004 – Opinionmeter, manufacturer of the popular customer satisfaction feedback system, recently held its annual international licensee summit in Coventry, United Kingdom. Opinionmeter UK, one of the key licensees within the global network, hosted the 3-day conference. Opinionmeter’s rapidly growing licensee network comprises of the following countries:
Colombia; Dutch Caribbean; Greece; Ireland; Nigeria; Spain; Sweden; Turkey; United Arab Emirates (UAE) and the United Kingdom. For detailed information on each licensee, please visit: http://www.opinionmeter.com/index.php/worldwide/worldwide-network/
The main attraction at the conference was the unveiling of the next-generation Opinionmeter XL system (handheld and mini-kiosk models).
Opinionmeter sells hardware, including its new portable battery-powered mini-kiosk that collects survey data onsite, and transmits that data across the Internet. Opinionmeter software, including its new SurveyManager, automates the complete self-service real-time survey process – formulating the questions, deploying the survey, aggregating the data, and reporting analyzed results. This is the Opinionmeter® System.
This Opinionmeter System gathers large amounts of “point-of-experience” response data from wherever the experience occurs, analyzes it, and transforms that data into information it can deliver to any authorized person anywhere in the world for meaningful actions. The system is quickly implemented, easy, convenient, and economical to use. The result is immediate, spontaneous data that is not aged or dated – ripe for meaningful business action, or for timely response to a just occurring negative action, such as bad service.
Built on the WinCE platform, the Opinionmeter XL system provides optimum application and connectivity flexibility. In addition to the Opinionmeter’s mini-kiosk the Opinionmeter handheld version can also run on other WinCE and Pocket PC devices, for maximum flexibility. The Opinionmeter XL is fully integrated with the web-based SurveyManager application.
Media Contact:
Morgan Strickland
Opinionmeter International, Ltd.
510-559-3717
morgan@opinionmeter.com
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Opinionmeter Awarded GSA ScheduleNovember 11, 2003
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For Immediate Release:
San Leandro, California, November 11, 2003 – Opinionmeter, the interactive customer satisfaction feedback system, active in over 100 military installations worldwide, has been awarded a GSA Multiple Award Schedule contract.
Under the GSA Schedules (Multiple Award Schedules) Program, GSA establishes long-term governmentwide contracts with commercial firms to provide ordering offices with access to over 4 million commercial services and products that can be ordered directly from GSA Schedule contractors.
When orders are placed against a GSA Multiple Award Schedule (MAS) contract, using the procedures under Federal Acquisition Regulation (FAR) 8.4, they are considered to be issued using full and open competition (see FAR 6.102(d)(3)). Ordering offices need not seek further competition, synopsize the requirement, make a separate determination of fair and reasonable pricing, or consider small business programs.
The Opinionmeter automates the process of collecting and reporting customer satisfaction feedback, and eliminates the labor involved with paper-based surveys. With the Opinionmeter you have the flexibility of customizing your own questions, enabling you to respond quickly and efficiently to customer needs.
The fully automated, portable Opinionmeter system also provides the following additional advantages:
- Timely, detailed and granular data locally and makes it easier to determine root causes of satisfaction trends, implement changes in process and conduct follow-up to ensure improvement.
- Results can be displayed on-site, online or exported to familiar software programs (Microsoft Excel).
- Easily integrated into current customer satisfaction feedback processes.
- Anywhere, anytime access to real-time survey data through the web-based SurveyManager, Opinionmeter’s new online survey management solution (for an online demo please visit: http://www.opinionmeter.com/oms_demo/
Media Contact:
Morgan Strickland
Opinionmeter International, Ltd.
510-352-4943
morgan@opinionmeter.com
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Air Force Material Command (AFMC) selects Opinionmeter To monitor patient feedback throughout all Medical Treatment Facilities
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For Immediate Release:
Berkeley, California, March 12, 2003 – Opinionmeter, the interactive customer satisfaction feedback system, active in over 100 military installations worldwide, has been chosen to monitor patient satisfaction feedback throughout all Air Force Material Command (AFMC) medical facilities.
Col George Johnson USAF, who first introduced the Opinionmeter system at Robins AFB for evaluating patient satisfaction, recently gave this appraisal:
“The Opinionmeter system measures satisfaction immediately (not several weeks after the encounter), gives us feedback immediately(within minutes not months), and can be stratified down to the individual provider level (allows us to give individual teams their own score and to recognize those teams with the best patient satisfaction.) We started the system here at Robins, but it is now being utilized throughout the AFMC.”
The Opinionmeter automates the process of collecting and reporting patient satisfaction feedback, eliminating the labor involved with paper-based surveys. With the Opinionmeter you have the flexibility of customizing your own questions, enabling you to respond quickly and efficiently to customer needs.
The fully automated, portable Opinionmeter system also provides the following additional advantages:
- Provides timely, detailed and granular data locally and makes it easier to determine root causes of satisfaction trends, implement changes in process and conduct follow-up to ensure improvement.
- Results can be displayed on-site, online or exported to familiar software programs (Microsoft Excel).
- Easily integrated into current patient satisfaction processes.
- Anywhere, anytime access to real-time survey data can be accessed through the web-based SurveyManager, Opinionmeter’s new online survey management solution (for an online demo please visit: http://www.opinionmeter.com/oms_demo/
Media Contact:
Morgan Strickland
Opinionmeter International, Ltd.
510-559-3717
mmorgan@opinionmeter.com
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Opinionmeter International launches the SurveyManager,a web-based survey management solution
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(Berkeley, CA- March 1,2003) – Opinionmeter International, Ltd. manufacturer of the popular Opinionmeter survey system is pleased to announce the introduction of the SurveyManager, a web-based survey management solution. The SurveyManager provides everything you need to manage onsite and online customer survey programs, in one convenient place – anywhere, anytime.
From the SurveyManager you can design questionnaires, remotely program your Opinionmeter, schedule automated uploads and run real-time web-based survey reports. And most importantly, with the SurveyManager’s extensive online analysis tools, deliver actionable data to the right people at the right time. In addition to onsite surveying Opinionmeter now offers the ability to publish online surveys.
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Your Opinion CountsTripler Public Affairs Office,Sept 7, 2000
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For Immediate ReleaseRelease Number 00-090
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HONOLULU – Tripler Army Medical Center is committed to maintaining its reputation as an outstanding military hospital and to consistently provide the best possible care to our patients. We recently placed an Opinionmeter in the Obstetrics and Gynecology waiting area in order to monitor our performance in the area of customer service.
An Opinionmeter is an interactive, easy-to-use computerized device designed to allow patients to input their feedback regarding the service they received during their appointments.
The device stands approximately four feet tall. It’s hard to miss the bright yellow questionnaire located atop the keyboard. Directions are self-explanatory. Patients can administer the questionnaire by themselves anonymously – all answers go directly into the computer inside the machine, or they may leave their name and phone number at the prompt if they wish to be contacted.
The Opinionmeter has been officially up and running in the hospital’s OB/GYN clinic since Aug. 29. The response by patients so far has been encouraging.
“We’ve been up and running for just five days,” said Donna Tamura-Wageman, Tripler’s Patient Representative. “In those five days, we have had 40 questionnaires answered.”
The information collected by the Opinionmeter will assist Tripler in meeting patient needs, help to implement new programs and services, and meet patient satisfaction expectations.
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OPINIONMETER RECEIVES PRESIDENT’S ‘E’ AWARD FOR EXCELLENCE IN EXPORTING, March 2000
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September, 2001
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BERKELEY, CA U.S.A. – OPINIONMETER, INC., manufacturer of the electronic customer satisfaction polling machines called Opinionmeters, has received the prestigious President’s “E” Award for excellence in exporting. Created in 1961, the “E” Award is the nation’s highest award to honor American exporting firms and organizations for their competitive achievements in world markets as well as the benefits of their success to the U.S. economy.
The battery-operated interactive Opinionmeter lets lobby customers self-administer computerized surveys at places such as banks, post offices, hotels, health-care centers, etc. It delivers large survey samples at low cost, provides instant, on-site access to results and is modem-capable.
Because of its myriad applications – proven in the U.S. and readily translatable to foreign markets – together with the Opinionmeter’s simple, “do-it-yourself” technology, and inviting license terms, the product package became a relatively “easy-sell” in recruiting licensees worldwide. Opinionmeter, Inc. has successfully developed a large, ever-growing, global network of full-service licensees that provide lease and total support of Opinionmeter products in their countries.
Criteria for the “E” Award includes the requirement that a company maintain a substantial increase in export business over a sustained period and apply innovative strategies in the introduction of new products into U.S. export trade.
Opinionmeter total sales grew at an annual average rate of 119 percent over the four-year period surveyed. Yet, even at this very high growth rate, export sales were maintained at over 20 percent per year. To achieve this growth rate, Opinionmeter developed a highly cost-effective marketing strategy and overcame a number of challenging barriers that have deterred other companies from rapidly increasing their international sales.
Headquartered in Berkeley, CA Opinionmeter, Inc. also has offices in Marina Del Rey, CA. Opinionmeter’s world-wide network can be see at the Licensee Program area of Opinionmeter’s website: www.opinionmeter.com
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May, 1999 Opinionmeter ReceivesBaytrade’s Top 50 Innovative Exporters Award
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BAYTRADE (www.baytrade.org) is a public-private trade promotion alliance spanning 18 Northern California counties from Monterey to Sacramento. Through its Oakland headquarters, six regional export assistance centers, and its website at www.tradeport.org, BAYTRADE reaches out locally to businesses, including small, minority-owned and new-to-export companies. BAYTRADE provides businesses foreign sales opportunities, consulting on export strategies, and connections with federal and state trade assistance programs.
The U.S. Department of Commerce’s Commercial Service (USCS) offers international marketing services and logistical support to small and medium-sized exporters. Through its international network including 140 offices in more than 70 countries, the USCS provides market research, trade leads, contact facilitation services, and low-cost exhibit options at key international trade events. To locate the USCS office nearest you, call 1-800-USA-TRADE, visit http://www.ita.doc.gov/uscs, or contact BAYTRADE.
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1998 Press ReleaseNew York State Bar AssociationLawyers Sound Off in New York State Bar Opinionmeter Poll
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NEW YORK, January 29, 1998 — In an Opinionmeter poll taken during the New York State Bar Association’s (NYSBA) annual meeting at the Marriott Marquis in Manhattan (January 27-30), 62% of the 390 lawyers polled declared that television programming has a negative influence on the public’s perception of lawyers and the legal system. Also, 86% of those surveyed stated that law firms should make more efforts to accommodate the schedule changes and demands that raising a family brings to a professional women.
Law and Order, a legal drama set in New York, was consistently hailed as one of the few programs that shows a positive, accurate portrayal of the legal system. The Practice, another urban legal drama, was also mentioned as having a good “understanding” of the legal system, but falls short by overplaying the weaknesses of its characters. The most negative responses were reserved for Ally McBeal, which revolves around the romantic and legal dalliances of a young female attorney. One lawyer declared the show ‘just awful.”
An overwhelming majority of respondents believed law firms should take greater steps to accommodate the demands that motherhood places on female lawyers. Interestingly, the majority of polled respondents stated that their firms already have programs for working mothers in place. Flexible schedules, on-site child care facilities, and work at home programs were common responses from those who stated their firms have institutionalized programs.Dwight Ball, an attorney from Binghamton, stated that his firm has a “come back when you can policy.” One attorney, a working father, expressed an even stronger opinion on the subject, stating that “it would be sinful” not to have such programs.
Other responses include: 14% believe that the state bar exam is biased against minorities; 62% believe that the recent debates over affirmative action will result in an increase in discrimination suits filed by citizens who are not members of recognized minorities; 59% feel that AIDS patients will not be able to adequately defend themselves against discrimination if their medical records are no longer confidential; and 44% claim that large jury awards send a bad message to the public.
The 60,000 member New York State Bar is the official statewide organization of lawyers in New York and is the largest voluntary bar association in the nation.
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Interactive Opinion Polling Device
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Provides Instant On-Site Customer Feedback
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(Oakland, CA–July 24, 1997) -Opinionmeter, Inc. has developed an interactive data collection device designed to quickly and efficiently collect and analyze on-site customer satisfaction feedback. No more paper surveys or data entry – the Opinionmeter instantly tabulates responses and provides immediate access to survey results.
For those with access to the Internet, visit the Opinionmeter web site at http://www.opinionmeter.com and discover how easy it is to capture spontaneous point of sale customer feedback.
When placed in a high traffic business lobby, customers interact with the freestanding battery operated machine to self-administer their own surveys, anonymously. The Opinionmeter takes advantage of customer’s waiting time and also captures their feedback while their opinions are still fresh. In addition, on-site surveying sends a powerful message about a company’s commitment to customer satisfaction. The Opinionmeter has also been proven to be a successful method for surveying employees in a highly confidential manner.
The Opinionmeter enables clients to improve the quality of research while keeping costs low. Because the Opinionmeter’s ease-of-use and efficiency, companies are able to survey more people in more locations more often than with any other interviewing technique. Larger sample sizes and higher frequency offers more confidence in the data collected and tangible support for management decisions.
The Opinionmeter operates on rechargeable batteries (6-week battery life between charges) and offers access for infrared hardcopy printing and serial cable data transfer to your PC. Full cross tabulations, and date/time bracketing is available, and results can be directly converted into charts and tables for graphic reporting.
With Licensees already at work in most parts of the world, Opinionmeter, Inc. is now actively seeking Licensees for major cities across America.
P.O. Box 10126, Oakland, CA 94610
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1997 Press Release
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NEW PRODUCT RELEASE
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Hand Held Opinionmeter Jr. for Intercept Surveying
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Berkeley, January 6, 1997. The new hand held Opinionmeter Jr. is a miniaturized version of the stand-mounted Opinionmeter V, providing all its same advantages for instant, cost-effective opinion polling that has made the unique Opinionmeter System such a large success all over the globe.
While offering all the easy programming and sophisticated data reduction advantages of the OP-V, the OP-Jr. can fit into smaller places. It can be hand held for intercept surveying, fit easily on check-out counters, attach next to product displays, and even be passed throughout the cabin of an airplane or train to poll the passengers.
OP-Jr’s. flip-up questionnaire folds down for transport into a compact 7″ X 4″ X 2″ overall size, weighting 1.5 lb., and its alpha-numeric keyboard permits entry of respondents telephone numbers, zip codes, etc.
With Licensees already at work in most parts of the world, Opinionmeter Inc. is now actively seeking Licensees for major cities across America.
1996 Press Release
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NEW PRODUCT RELEASE
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Instant, On-Site Customer Feedback
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Berkeley, February 5, 1996. It is our pleasure to introduce the Opinionmeter, the instant on-site polling machine. The Opinionmeter is a unique management tool specifically designed to provide instant customer satisfaction feedback at point of service. Both stand-supported and a hand-held models are available.
When placed on a stand adjacent a queue line or used as a desktop unit, customers will interact with the battery operated machine and self administer their own surveys, anonymously. Their spontaneous feedback and demographics go directly into the computer inside the machine. Results can be accessed with the touch of a button and customized questionnaires can be changed in minutes.
It operates on rechargeable batteries and offers access for infrared hard copy printing and for serial cable data transfer to your PC. Full cross tabulations, and date/time bracketing is available, and results can be directly converted into charts and tables for graphic reporting.
Being lightweight and battery-operated the Opinionmeter is the ultimate portable solution to instant customer satisfaction feedback. Because of this and its many applications, it is a very useful marketing management tool
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