Comments for Opinionmeter - Customer Survey Solutions http://www.opinionmeter.com Customer Feedback Research and Methodologies Wed, 21 Sep 2011 11:53:40 +0000 hourly 1 http://wordpress.org/?v=3.1 Comment on Finding the best Mobile Survey Software by Games Online For Girls http://www.opinionmeter.com/2010/06/finding-the-best-mobile-survey-software/comment-page-1/#comment-2855 Games Online For Girls Wed, 21 Sep 2011 11:53:40 +0000 http://www.opinionmeter.com/?p=3420#comment-2855 I really prize your contribution, Fantastic post. I really prize your contribution, Fantastic post.

]]> Comment on Offline Survey Apps by Noelle http://www.opinionmeter.com/2011/08/offline-survey-apps/comment-page-1/#comment-2719 Noelle Wed, 17 Aug 2011 16:05:08 +0000 http://www.opinionmeter.com/?p=4477#comment-2719 When I read the title I thought we might be regressing to the old pen and paper method. But I should've known that apps were also influencing <a href="http://www.nbrii.com/products/customer-surveys/customer-service-surveys/" rel="nofollow">customer service surveys</a>. As marketers, we always need to be where the customers are so it makes sense to have a platform that utilizes a mix of survey techniques. Thanks for the overview. When I read the title I thought we might be regressing to the old pen and paper method. But I should’ve known that apps were also influencing customer service surveys. As marketers, we always need to be where the customers are so it makes sense to have a platform that utilizes a mix of survey techniques. Thanks for the overview.

]]> Comment on Why Patient Satisfaction Surveys are Critical for Service Recorvery by Leigh Thomas http://www.opinionmeter.com/2011/07/why-patient-satisfaction-surveys-are-critical/comment-page-1/#comment-2648 Leigh Thomas Mon, 01 Aug 2011 22:54:43 +0000 http://www.opinionmeter.com/?p=4457#comment-2648 This is a distressing tale, and one it’s good you’ve had the courage to speak-up about, including naming the organisation which provided the “service”. In my experience, health care organisations can forget the basics of customer service, tending instead to think of the physicians as their customer rather than the patient. It is also regrettably easy for staff in clinical settings to become blasé. That doesn’t mean they’re bad people, I guess – mostly they’d be mortified to be thought badly of, but for them, working as they do, amongst illness and patient anxiety every day, they become immune. In my opinion, management needs to notice and reverse that whenever and wherever it appears. Organisational culture is really what’s on display in these situations, and often it’s found wanting. Giving the healthcare patient/customer a voice is an obvious step – and Opinionmeter is one way. Having a CEO and senior management interested in hearing that voice is the more difficult step. And, in closing these remarks, best of luck to the lady involved. This is a distressing tale, and one it’s good you’ve had the courage to speak-up about, including naming the organisation which provided the “service”. In my experience, health care organisations can forget the basics of customer service, tending instead to think of the physicians as their customer rather than the patient. It is also regrettably easy for staff in clinical settings to become blasé. That doesn’t mean they’re bad people, I guess – mostly they’d be mortified to be thought badly of, but for them, working as they do, amongst illness and patient anxiety every day, they become immune. In my opinion, management needs to notice and reverse that whenever and wherever it appears. Organisational culture is really what’s on display in these situations, and often it’s found wanting. Giving the healthcare patient/customer a voice is an obvious step – and Opinionmeter is one way. Having a CEO and senior management interested in hearing that voice is the more difficult step.

And, in closing these remarks, best of luck to the lady involved.

]]> Comment on Keys to a Successful Customer Satisfaction Survey Campaign by Morgan Strickland http://www.opinionmeter.com/2010/05/3377/comment-page-1/#comment-2627 Morgan Strickland Thu, 21 Jul 2011 20:44:49 +0000 http://www.opinionmeter.com/?p=3377#comment-2627 Thank you Leslie! Just let us know if you would be interested in a web demonstration of our feedback platform. Morgan Opinionmeter Thank you Leslie! Just let us know if you would be interested in a web demonstration of our feedback platform.

Morgan
Opinionmeter

]]> Comment on Keys to a Successful Customer Satisfaction Survey Campaign by Leslie Ingraffea http://www.opinionmeter.com/2010/05/3377/comment-page-1/#comment-2610 Leslie Ingraffea Tue, 19 Jul 2011 07:03:56 +0000 http://www.opinionmeter.com/?p=3377#comment-2610 I went over this web site and I conceive you have a lot of good info, saved to my bookmarks (:. I went over this web site and I conceive you have a lot of good info, saved to my bookmarks (:.

]]> Comment on Where does the 360-degree feedback loop begin? by 360 deree feedback http://www.opinionmeter.com/2010/05/where-does-the-360-degree-feedback-loop-begin-2/comment-page-1/#comment-2573 360 deree feedback Thu, 14 Jul 2011 06:21:02 +0000 http://www.opinionmeter.com/?p=3278#comment-2573 It simply begins with the willingness of an organization's business management to listen and ends with after good and desired feedback. There is a comprehensive process which starts from management. It simply begins with the willingness of an organization’s business management to listen and ends with after good and desired feedback. There is a comprehensive process which starts from management.

]]> Comment on Where does the 360-degree feedback loop begin? by kalpana http://www.opinionmeter.com/2010/05/where-does-the-360-degree-feedback-loop-begin-2/comment-page-1/#comment-1749 kalpana Mon, 21 Feb 2011 12:58:59 +0000 http://www.opinionmeter.com/?p=3278#comment-1749 This provides good knowledge about 360 Degree Assessment. Human resources software products like high performance work systems, 360 degree feedback, PMS, real time and balanced score cards are available. This provides good knowledge about 360 Degree Assessment. Human resources software products like high performance work systems, 360 degree feedback, PMS, real time and balanced score cards are available.

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