Opinionmeter offers a wide range of interactive survey devices, including touchscreen, hand held, web, and kiosk models that provide real-time feedback from your customer’s Point-of-Experience: the moment they experience your products or services. All survey equipment is managed remotely through the web-based SurveyManager - a hosted application solution. Learn more>
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Featured Industry Solutions
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Opinionmeter is a world leader in providing real-time point-of-care feedback and service recovery solutions for healthcare organizations of all sizes.
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Opinionmeter technology provides city, state and federal governments the ability to measure customer satisfaction levels across all public service programs simultaneously.
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Campuses are taking full advantage of Opinionmeter’s mobile feedback tools, from campus dining and student activities to student health and auxiliary services.
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Opinionmeter International is a leading provider of technology-based customer satisfaction market research tools. With a range of interactive survey devices we enable our clients to capture real-time ‘voice of the customer’ satisfaction feedback at the point-of-experience (the moment the customer experiences the product or service). All survey devices are web-enabled and remotely managed through the web-based SurveyManager application. Being web-based, the SurveyManager has the ability to automate the delivery of customized ’voice of the customer’ reports and provide real-time customer satisfaction feedback alerts. Opinionmeter’s technology makes the collection of customer satisfaction market research easier, quicker and more cost effective.
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All customer satisfaction surveys can be customized, survey questions changed or edited on the fly, and professional reports generated and delivered in a variety of formats. All customer satisfaction market research reports can be fully customized and either generated on-demand or scheduled for automatic delivery by email. The SurveyManager’s reporting tool provides the ability to segment ’voice of the customer’ data based on locations and sub-accounts, as well as generate rollup reports to compare customer satisfaction feedback activity across the entire enterprise.
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Real-Time Survey Tool
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